Knowledgebase

How to Suspend/Unsuspend a domain name

HostITSmart provides a very useful feature to its Resellers in the form of Order Suspension. At times, you are forced to Suspend domain names because of different reasons, some of which may include abuse complaints or non-receipt of payment towards domain name transfer services/renewal/registration etc..

Additional Information

How to Suspend/Unsuspend Domain Names in Bulk

 

Note:

  • Suspension of a domain name means disruption of one and all services that are associated with that particular domain name. This includes email hosting, web hosting etc.
  • Because of the restrictions that are imposed by Registry, HostITSmart is unable to Suspend/Unsuspend the domain names with following TLDs (extensions):
  • .UK
  • .EU
  • .DE
  • .CA
  • It is not possible to modify the Name Servers or Contact Details of a domain name while it is suspended.
  • If one tries to make a Transfer (away) Request for a suspended domain name to another Registrar, it will fail at the Registry level itself.

The only exception to this rule is domain names ending with .AU extensions. Because .AU Registry does not allow blocking transfers, one is allowed to make transfers on suspended domain names also.

  • One would not be able to make Deletion or Renewal of domain names with suspended status.
  • Any Transfer/Push/Move of suspended domain name to some other customer account would also fail.
  • Only HostITSmart or you are allowed to Unsuspend a domain name that you suspended.
  • You are not allowed to Unsuspend a domain name that has been suspended by HostITSmart.
  • Under no circumstances can a customer Unsuspend a suspended domain name.

Steps to Suspend/Unsuspend a given Domain Name

  1. Access your Control Panel and look for the domain name you would like to Suspend/Unsuspend.
  2. Go to Order Details view.
  3. Now,
  • To Suspend a Domain Name:
  • Click on link that says Lock/Suspend.
  • Click on radio button called Suspend, input the reason for suspending the domain and click Update.

Note

Your Customer/Sub-Reseller (depending on who the domain name belongs to: your Customer or your Sub-Reseller’s customer) would be able to see the reason you enter for suspension from their Control Panel Order Details view.

  • To Unsuspend a Domain Name:
  • Click on the button that says Unsuspend Order.

Click on the radio button called No Restriction and click Update.

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