Knowledgebase

HTTP 500 – Internal Server Error

When you receive an error “Internal server error 500” on your site, the best way to find the reason for it is to check the error log. HostITSmart customers can do this from cPanel > Error log.

You will see a list of the last error messages generated by your website.  In this list you will find detailed information about each error including: the date and time of the error, some information about the client receiving the error, description of the error and information about which folder or file is generating the error.

Here are some examples of the most common ones and how to fix them:

 

In order to fix the issue, you should use your FTP client or the Filemanager within the cPanel and change the permissions of the file in question to 755.

 

 

The error is caused by incorrect permissions of the .htaccess file. However, such error message could be invoked if the permissions for the folder are not the correct ones either. Please ensure that both folder and .htaccess file within are set with 755 permissions. 

 

Such error message could be invoked by several reasons:

  • The script requires more than the usual time to be processed and is being killed by our system. In order to ensure the stable performance of all other hosted accounts we have set the TimeOut for our webserver to 20 secs.
  • There is an error within the programming code of the script in question. In this case it should be revised by a professional web developer who will be able to assist you further.

If you cannot find the reason for the error 500 yourself, you may ask our technical support for assistance. HostITSmart provides one of the best web hosting support and such problems are usually solved within minutes by our team.

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